Cancellation policy

At Locks by Lou Lou Boutique salons, we value our clients’ time and strive to provide the best service possible. We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify the salon 24 hours in advance. This helps us protect the time of our stylists and our clients and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations, rescheduled appointments or ‘no shows “without 24 hours’ notice will incur a cancellation fee of 50% of the service price. This fee is non-refundable and cannot be put toward any future services.

Appointments booked within 24 hours of the scheduled appointment may be cancelled or rescheduled no later than 2 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total.

We understand that emergencies and unforeseen circumstances can arise, and we will do our best to accommodate you in these situations. However, we kindly ask that you provide us with as much notice as possible so that we can adjust our schedule accordingly.

Thank you for choosing our salon, and we appreciate your understanding and cooperation with our cancellation policy

Deposits

Some appointments require extra time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service (such as hair extensions, multi-process color, color correction, etc.) may require a deposit upon booking. This deposit fee is non-refundable and does contribute to the service total.

Agreement

By booking an appointment with our salon Locks by Lou Lou, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated.